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SW-32447 - USA (Florida) - Contact Center As A Service Platform - Deadline April 15,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-32447

Government Authority located in Florida; USA based organization looking for expert vendor for contact center as a service platform.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide contact center as a service platform.
- Call center solutions will need to support MS dynamics integration, call back (virtual-hold), RTA dashboards, robust reporting, and future potential for outbound dialing and customer surveys
- Supports approximately 5m customer base with ~750,000 active customers
- Current PBX/ACD platform used is Avaya for inbound/outbound calls, hunt groups, company directory, call center call routing, and CMS supervisor for reporting and QA
- SMS to support app users
- To transform its unified communications and contact centers solutions.
(2) approximately call volume will be 100,000 calls per month.

[C] Eligibility:

Onshore (USA Organizations Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 15 April, 2020

Category : Software, System and Application, Call Center and Answering

Country : USA

State : Florida

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