SW-32459 - USA (Nevada) - RFI for Web Based Customer Service Communication Application - Deadline March 26,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-32459

Government Authority located in Nevada; USA based organization looking for expert vendor for Web based customer service communication application.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide based customer service communication application.
- Application must be able to support 100+ customers
- Application must be accessible in Internet Explorer, Google Chrome and Edge
- Customers and customer service technicians must be able to transfer PII data over the application
• Application must be able to store customer service servicing data that includes but not limited to:
- Wait times, total customers serviced, missed chats, average response times, service handling time, number of customers in queue, ability to analyze high and low volumes of customers serviced over a specific time period
- Able to store and view historic customer communication trends.

[C] Eligibility:

Onshore (USA Organizations Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 26 March, 2020

Category : Software, System and Application

Country : USA

State : Nevada

RFP Expired

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