SW-32466 - USA (South Carolina) - Student Lifecycle Management Services and Systems - Deadline April 14,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-32466

Government Authority located in South Carolina; USA based organization looking for expert vendor for student lifecycle management services and systems.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide a comprehensive, enterprise-wide student lifecycle management solution.
- Limited ability to answer all incoming calls: Despite efforts to implement “seasonal solutions” and best efforts to respond to all voice mails, there are significant numbers of incoming calls unanswered and/or abandoned.
- Need for better customer service through one call resolution: Very often staff members must call students back to offer additional information or provide help with resolving the issue. Current staff is compartmentalized within their scope of functional areas and while providing accurate, specific information, we are challenged in providing comprehensive answers that involve the overall student enrollment process.
- Ability to prompt students to the next enrollment step: The goal is to strengthen the process to achieve greater impact and optimize enrollment yields.
- Difficulty managing the scope of work due to the increasing volume of student (and prospective student) traffic as well as the increased expectation for instantaneous service: Often, when assisting a student (whether in person, by phone or by email), the student is facing more than one step in the process that must be accomplished and often, more than one obstacle, thus indicating a need for an integrated service provider capable of answering multiple questions in one call.
- Lack of outbound calls for recruiting campaigns; Outbound calling campaigns are needed during peak enrollment periods when staff is already engaged handling inbound student calls, emails, voicemails, and face to face encounters.
(2) A non-mandator pre-proposal conference will be held on March 31, 2020.
(3) All question must be submitted no later than March 21, 2020.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Tuesday, 14 April, 2020

Pre-proposal Conference Date : Tuesday, 31 March, 2020

Question Answer Deadline : Saturday, 21 March, 2020

Category : Software, System and Application

Country : USA

State : South Carolina

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