SW-33803 - USA (California) - Sikes Act Permit Sales and Dispersed Recreation Access Management Services and System - Deadline May 26,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-33803

Government Authority located in California; USA based organization looking for expert vendor for Sikes act permit sales and dispersed recreation access management services and system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide information technology solution for a web based application supporting the Sikes act permit sales and the dispersed recreation access management.
- Web application and electronic notification system include: customized web based content management service (CMS); Pay.gov integration for online permit sales; online check-in and out; telephone check-in and out via an integrated MTI telephony process; integration of payment acceptance service for permits; integrated vetting process; an integrated daily access pass reservation service; harvest tracking and reporting; integrated violations tracking and reporting; wildlife conflict and response; game management data; employee accountability; online help documentation and training videos; training on all services; and ongoing support for the newly integrated capabilities.
- Telephone System:  • Customers can check-in and out, record harvest or hear notification messages
• Customers or administrative staff can receive calls and text messages from outbound calling system as notifications or reminders. For example, an auto checkout reminder call or text message can be triggered to call or send a text message to all individuals who forgot to checkout by a certain time of day
• Customers can call in to hear area open and close statuses and search areas by name, region or zone.
- The contractor will provide 24 hours/7 days a week online issue tracking support and maintain Help Desk telephone support during Monday-Friday 0900-1700.
(2) This bid is set aside for total small business.   
(3) Contract term will be one year.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 26 May, 2020

Category : Software, System and Application

Country : USA

State : California

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