SW-33829 - USA (California) - Communications System - Deadline June 12,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-33829

Government Authority located in California; USA based organization looking for expert vendor for communications system.

[A] Budget: Looking For Proposal

[B] Scope of Service:

Vendor needs to provide communications system a turnkey solution that integrates all components into a functional system. Vendor is expected to install and provide all equipment, connectors, software, licenses, and professional services necessary to make system operate in a simple and reliable manner,
- To expedite the process the City has compiled a list of features it desires the system to have at a minimum:
- The ability to have the phones fully function at city office and remote office locations. This may be through a soft phone app or hardware,
- Unified messaging (voicemail to email),
- End user portal (to set voicemail settings, call forwarding, etc.),
- Ability to see a user’s status (on a call, available, etc),
- Integrated and searchable phonebook,
- Various hands free / cordless phone and headset options,
- Robust reporting features (call history and times, transfers, etc…),
- Supervisor mode (listen to an employee’s call to provide coaching and quality control),
- Configurable auto attendant (based on holidays, hours, etc),
- Engineered Failover Solution,
- High call quality,
- 99.9% Uptime,
- Secure E-Faxing.

[C] Eligibility:

Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 12 June, 2020

Category : Software, System and Application

Country : USA

State : California

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