SW-33859 - USA (Texas) - Utility Billing Process System and Collection Review Services - Deadline June 11,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-33859

Government Authority located in Texas; USA, based organization looking for expert vendor for utility billing process system and collection review services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide utility billing process system and collection review services to improve its meter reading and collections process.
- work will be comprehensive in nature and will support achieving the overall goal of process improvement and public accountability
- consistent 28 days on average meter read cycle; however, the billing cycle remained on a monthly billing cycle.
- contemplating purchasing new software.
- Audit Utility Billing and Collections processes and assess whether utility customers are being properly billed for utility services
- Review adequacy and accuracy of meter reading process
- Review adequacy of complaint investigations and that dispositions achieved were supported and reasonable
- Conduct an operational audit of the utility billing function and provide recommendations for improvement
- Identify strengths, weaknesses, opportunities and challenges
- Develop metrics by which to assess future operational and financial performance
- Review and evaluate the meter reading, billing and collection processes for efficiency and effectiveness
- Assess adequacy of equipment utilized by staff involved in the meter reading, billing and collections processes and their data integration and/or interfaces
- Review of job descriptions and staffing and recommendations.
(2) Al questions must be submitted in writing no later than May 28, 2020.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 11 June, 2020

Question Answer Deadline : Thursday, 28 May, 2020

Category : Software, System and Application, Billing Services

Country : USA

State : Texas

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