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SW-34137 - USA (Washington) - Inmate Phone and Video Visitation System - Deadline July 14,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-34137

Government Authority located in Washington; USA based organization looking for expert vendor for inmate phone and video visitation system.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide a fully operational, flexible, secure and reliable inmate telephone and Video Visitation system. The provision of inmate phone and video visitation service and the quality and reliability of service are a high priority.
- Proposer shall be responsible for all costs associated with the inmate telephone and video visitation system, including purchase of equipment, installation, service, maintenance, voice network and transmission, data network, and day- to-day operation. The County shall have no responsibility for any costs associated with the system.
- Proposer is responsible for determining all wiring and software requirements as well as all costs associated with the conversion of service from current inmate telephone and video visitation system providers to the successful new service provider.
- Describe, in detail, your company’s service and maintenance program. Include remote programming, diagnostics, downloading and trouble-shooting. Describe how the phones, tablets and kiosks are polled, how often, and what information is gathered during remote diagnostics.
- Wherever maintenance is specified in this section, it shall mean software and hardware and other telephone video visitation equipment maintenance, support and repair and replacement requirements
- All costs for maintenance, support, repair of all software and equipment will be borne by the successful proposer, and will not be deducted from any commissions.
- The implementation of any required solutions, changes, modifications, updates or other services which are necessary to allow the Software, Hardware and any other telephone and video visitation equipment to perform in accordance with the specifications
- Upgrades to the Software and/or hardware to its required performance standards as required in the RFP
(2) All the questions must be submitted no later than June 11, 2020  

[C] Eligibility:

Onshore (US organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Tuesday, 14 July, 2020

Question Answer Deadline : Thursday, 11 June, 2020

Category : Software, System and Application

Country : USA

State : Washington

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