SW-39912 - USA (Illinois) - Billing and Collection System - Deadline February 15,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-39912

Government Authority located in Illinois; USA based organization looking for expert vendor for billing and collection system.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide billing and collection system
- an administrative data processing system (the system) to serve the current and projected needs of the City,
- Billing and Collection System to facilitate the billing process, collection process, and data management for various charges and fees that are billed on a monthly basis. Most charges are a flat fee but some sewer charges are based on water consumption. Water consumption data will need to be able to be entered or, preferably, imported,
- The City desires for the system to be accompanied by an online customer portal that citizens can use to view bills past and present, make one‐time payments, set up auto‐payments, and view account activity,
- The system will need to be able to provide inquiry and reports for all relevant and useful billing and collection data including but not limited to; financial reports, account reports, deposit reports, billing reports, consumption reports, bad debt reports, and meter reports,
- System can facilitate both flat rate and usage based billing,
- System can facilitate collections on self‐reporting based charges (ex. City Imposed Taxes and Fees),
- System works in tandem with some sort of customer account access portal that facilitates online payments, both one‐time and recurring, and gives customer access to account data,
- System can display search results with customizable grids and feature capabilities,
- System should provide flexible rate structures that can be user‐defined.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 15 February, 2021

Category : Software, System and Application, Billing Services

Country : USA

State : Illinois

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