SW-41164 - USA (New York) - Medical Record Management Solution - Deadline March 16,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-41164

Government Authority located in New York; USA based organization looking for expert vendor for medical record management solution.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide medical record management solution
• Record Request Services
o Software for scheduling, chart collection, issue tracking and pend management
o Administrative module for work assignment and workload balancing
• Medical Record Project Services
o Software for managing non-standard, or chart collection exceptions
o Software for inspection of the completeness of the medical record
o Data Entry tool with custom rules engines at the measure level
o Administrative module for abstraction work assignment and workload balancing
o Software for performing quality oversight of abstraction / coding performed in the Abstraction and Coding Modules
o Software for providing abstractors feedback on abstractor errors and various solutions
• Analytics
o Reporting of status of all loaded chases across all process steps. With ability to drill down to chase level for all statuses.
o Reporting of location and status of chart chases by provider address/location. Including number of charts and status of each. Breakdowns by status, retrieval method, individual address and member/Chase by address.
o Reporting of individual chart chases with customizable date range for all major process steps. Adjustable date range, detail and filter by user.
o Exception/QA reporting to troubleshoot the project at any given phase
• Integrated Functionality
o Platform supports integrated voice over IP calling enabling provider outreach calls to be made and tracked directly in the platform.
o Providers may be sent their provider request list via the platform.
o Providers may also send back to a fax number or email address that integrates directly into the platform.
o Ability to send fax blast messages and track responses as required throughout the project.
o Integrated digital processing solution to handle the receipt and scanning of all physical records. NLP or other automated capabilities to ensure all records are PDF and searchable during chart review
2. Record Storage Requirements
• Capability to store all medical records on the platform for the duration of each project
• Capability to export stored medical records using previously prescribed indexing rules for archiving
3. Support & Training Requirements
• Assignment of a customer support manager to partner with MetroPlus on overall program
• Annual support with HEDIS Roadmap document completion and hybrid tool certification audit
• Web-based training on all components of the Platform at implementation and annually thereafter
• Built in user support, access to online training guides, videos and tip sheets
4. Data/Security Requirements
• Meet Security Requirements as determined by CISO or designee
• Meet MetroPlus IT protocols as determined by CIO or designee
Desirable Features of solution / proposal
• 100% cloud-based solution
• Ability to support Service Level Agreements (SLAs) such as data load timeframe, downtime requirement penalties, etc.
(2) A pre-proposal conference will be held on February 24, 2021.
(3) All question must be submitted no later than February 26, 2021.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 16 March, 2021

Pre-proposal Conference Date : Wednesday, 24 February, 2021

Question Answer Deadline : Friday, 26 February, 2021

Category : Software, System and Application

Country : USA

State : New York

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