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SW-42926 - USA (Louisiana) - Citizen Engagement Platforms - Deadline May 11,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-42926

Government Authority located in Louisiana; USA based organization looking for expert vendor for citizen engagement platforms.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide versatile online platforms where citizens can access government applications and services available on the web, mobile, and screen-less devices.
- A software solution that will offer a variety of applications to help customers (i.e., public entities) manage systems across platforms.
- A software solution that will provide the means to associate various records pertaining to an individual. Includes technology to ensure uniformity and accuracy of master data assets and coordination of data across all platforms.
- A software solution that provides Robotic Process Automation (RPA) to assist government agencies by responding to frequently asked questions quickly to complete a transaction or find information.
- A software solution that provides a centralized platform to manage multiple interactions with customers. Provides a platform for studying customer behavior through all channels and touchpoints of interaction such as phone, in-person, or online. - A software solution that allows entities to view the “voice of the customer” across all input channels such as through email, web forms, social media, and inbound calls.

[C] Eligibility:

- Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 11 May, 2021

Category : Software, System and Application

Country : USA

State : Louisiana

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