SW-48266 - USA (Maryland) - Voice-Over-Internet Protocol Telecommunications System - Deadline October 15,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-48266

Government Authority located in Maryland; USA based organization looking for expert vendor for voice-over-internet protocol telecommunications system.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide voice-over-internet protocol telecommunications system
- Cloud-Based VOIP Telecommunications System:
- Supports All Required Call Processing
- Voice and Unified Messaging
- Centralized Management
- Administrative Feature Requirements
- Hardware, Software & Equipment to support the Proposed System
- Installation of System and Devices
- Training of System
- Maintenance/Support/Warranty of Proposed System
- Phone System:
- Dialing outgoing calls
- Receiving incoming calls
- 911 emergency call capability
- Every site on the network will have the ability to place a 911 call that will send the correct address of the site and the handset location
- Internal calls (extension to extension)
- Place calls on hold
- Caller ID
- Call forwarding
- Ability to provide music or pre-recorded message on hold at each of the sites.
- Auto attendant feature to route calls to a specific building
- Unlimited local and long-distance calling
- The system should allow end users to record calls to their extensions and the automated announcement forewarning incoming and outgoing callers their calls may be recorded.
- System must offer paging through the phone system, specifically through the phone speakers. System must also offer the ability to mute the speaker so pages do not come through
- Desk Phone Devices:
- All phones should be IP based
- Power over Ethernet (PoE) capable (include power adapter)
- 1 Gb network port in back for PC
- Speakerphone capability
- Compatible with headsets for hands-free operation
- Option to adjust volume
- Option to place device on desk or hang on wall
- Voicemail System:
- Each user must have a voicemail box and be required to enter a PIN to access their voicemail box
- Ability to access their voicemail remotely
- Ability to stamp each new message with time and date
- System must assign a default password for users and provide a mechanism to rest passwords for users that have been locked out of their mailboxes
- Provide notification that the limits have almost been reached in regard to the disk space allotted to a single voicemail box
- Ability for users to transfer messages to other (multiple) users
- Administrative Management:
- Perform administrative tasks that include moves, adds or changes to end users
- GUI interface
- Administrator must be required to provide a password to access management portion.
(2) All the questions must be submitted no later than September 28, 2021.

[C] Eligibility:

Onshore (USA organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Friday, 15 October, 2021

Question Answer Deadline : Tuesday, 28 September, 2021

Category : Software, System and Application, Telecommunication Services, Supplies, Components, Accessories or Related Equipments

Country : USA

State : Maryland

Cost to Download This RFP Document : $ 5

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