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SW-48269 - USA (Texas) - Inmate Phone Recording System - Deadline October 7,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-48269

Government Authority located in Texas; USA based organization looking for expert vendor for inmate phone recording system.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide inmate phone recording system
- This phone system is to allow inmates to make select outside phone calls through a PIN system, which can be monitored and recorded by Jail employees.
- The vendor will install, at their own expense, phones and related recording equipment to provide for a complete inmate telephone recording system.
- The system shall allow for one-way out-going service provided only on a collect station-to-station calling arrangement.
- No incoming calls are permitted.
- The system shall provide the ability to manually block, and un-block unlimited quantity of specific phone numbers as required by the Jail.
- The system must have an adjustable refusal buffer to automatically block numbers for designated periods of time, (i.e., following a series of refusals by the called party.)
- All calls will be branded to identify that the call is originating from the “Municipal Jail”.
- The inmate will not be connected with or able to hear the receiver until after acceptance of the call.
- Recorded instructions shall be available in English and Spanish.
- The system shall prohibit access to 411 information and 911 emergency services.
- The system shall prohibit access to all 800 and 900 exchanges and any similar exchanges yet to be identified
- The inmate shall be required to hang-up before the system will allow another call to be placed
- The Vendor shall subscribe to and use a data base system that identifies calls to pay phones and blocks such calls
- Local calls shall not exceed the existing rate charged by Verizon for operator assisted calls
- Call recipients shall have the option to pay via credit card to receive the phone call on a mobile phone.
(2) All the questions must be submitted no later than September 30, 2021.

[C] Eligibility:

Onshore (USA organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Thursday, 7 October, 2021

Question Answer Deadline : Thursday, 30 September, 2021

Category : Software, System and Application

Country : USA

State : Texas

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