SW-48306 - USA (Ohio) - Electronic Bill Payment and Presentment System - Deadline September 30,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-48306

Government Authority located in Ohio; USA based organization looking for electronic bill payment and presentment system.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide electronic bill payment and presentment system.
• All hardware and software encompassing a comprehensive EBPP System,
• Installation and integration of the comprehensive EBPP System,
• Continual maintenance and upgrades to this system,
• Must demonstrate successful integration with Tyler Technologies New World software system,
• Must provide client references of similar size and nature as the utility billing and collection department,
• Improve customer communications by sending out automated, event-driven email and text reminders and notifications,
• Must have a paperless billing program designed to encourage paperless billing enrollment and usage,
• Provide customers with ‘One Time Payment’ options such as Credit Card, ACH, Apple Pay, Google Pay, PayPal, Venmo, etc.,
• Provide and incentivize the use of automatic payments,
• Provide a 24/7/365 IVR system with the following features,
O Number recognition for repeat IVR customers,
O Ability to integrate with existing phone system,
O Check account balance/status,
O Make ACH and credit/debit card payments,
• Must have a secure, full-feature, customer service portal accessible by mobile devices,
• Customer service representative can send secure payment links through either text message or e-mail to empower customers to use electronic payment routes in the future,
• Provide a cloud-based landing site for bill review, making payments and other customer interactions,
• Provide tools and strategies to reduce customer late payments and delinquent shut-offs,
• Comprehensive reporting on customer engagement with these systems.
(2) All questions must be submitted no later than September 22,2021.   

[C] Eligibility:

Onshore (US Organizations Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Thursday, 30 September, 2021

Question Answer Deadline : Wednesday, 22 September, 2021

Category : Software, System and Application, Billing Services

Country : USA

State : Ohio

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