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SW-48319 - USA (South Carolina) - Digital Fingerprint Services - Deadline October 14,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-48319

Government Authority located in South Carolina; USA based organization looking for expert vendor for digital fingerprint services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide digital fingerprint services.
- A web-based scheduling function for all fingerprinting sites maintained by the Contractor shall be established.
- Web-based scheduling appointments shall be available, at a minimum, 5 business days from the date of applicant’s original inquiry.
- The web-based scheduling function shall be available 24 hours per day, 7 days per week, and 365 days per year.
- Applicants shall have the ability to book, cancel, and change appointments via the web.
- Applicants should be able to get directions to the fingerprint site and receive other related information.
- Provide web scheduling function must include controls to ensure applicants can only change their own appointment.
- The web application will mirror the format of the current concealed weapon permit application.
- The applicant will be prompted to schedule an appointment time for the applicant to be fingerprinted and photographed and provide all required documentation.
- The applicant will be given a confirmation number they will provide at the Contractor operated site, at their scheduled appointment time.
- The user will contact the fingerprint collection contractor, via a toll-free telephone number to a call center operated by the contractor and schedule an appointment to have fingerprints and other biometrics collected.
- To establish a toll-free number to schedule appointments for all fingerprinting sites maintained by the contractor.
- The call center will obtain all identifying information and enter the information into the web-based application.
- The call center will then schedule an appointment for the applicant to be fingerprinted and provide all required documentation.
- The call center will provide the applicant a confirmation number or some other SLED approved process, which they will provide at the Contractor operated site, at their scheduled appointment time.
- Three different types of collections can be performed via the automated system including collection of biometric information, application, and support documentation for sled submissions and processing, collection of permit renewals with any supporting documentation for sled submissions and processing, and request for a replacement permit via the automated system.
- To ensure that the applicant presents proper identification documents at the time of fingerprinting.
(2) A pre-proposal conference will be held on September 15, 2021.
(3) All questions must be submitted no later than September 16, 2021.

[C] Eligibility:

- Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Thursday, 14 October, 2021

Pre-proposal Conference Date : Wednesday, 15 September, 2021

Question Answer Deadline : Thursday, 16 September, 2021

Category : Software, System and Application, Call Center and Answering

Country : USA

State : South Carolina

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