SW-49337 - USA (New Mexico) - Automated Call-Out System - Deadline October 27,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-49337

Government Authority located in New Mexico; USA based organization looking for automated call-out system.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide automated call-out system.
- Complex callout ability via phone, email, and text, handling inbound and outbound messaging, while maintaining and complying with complex union rules
- Crew callouts allow for assembling pre-defined crew complements simultaneously or as specified by rules, such as labor agreements. To clarify further, we seek an application that can recognize an FEUS-defined crew composed of various roles where the application will recognize the difference between roles and will call out accordingly.
- Call one staff member at a time or initiate an unlimited number of callouts simultaneously within the same and different locations.
- Custom message ability to communicate the reason for the call-out
- Escalation process in the event the automatic system fails to assemble the necessary crew
- User friendly process for updating schedule and status to prevent calling employees who are unavailable
- Configurable exception status (e.g. sick, rest, vacation, etc.)
- Call recording of call-outs
- Web-based application. We prefer a hosted environment that does not require FEUS to own and maintain the servers and equipment, while enabling all FEUS staff to utilize it wherever they happen to be.
- Complex (utility-based) callout rules available out of the box without IVR and database customization.
(2) All questions had been submitted on October 20,2021.

[C] Eligibility:

Onshore (US Organizations Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Wednesday, 27 October, 2021

Question Answer Deadline : Wednesday, 20 October, 2021

Category : Software, System and Application

Country : USA

State : New Mexico

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