SW-51178 - USA (Washington, DC) - Microsoft Unified Support Services - Deadline December 10,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-51178

Government authority located in Washington, DC; USA based organization looking for expert vendor for microsoft unified support services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide microsoft unified support services.
- Webcasts:  Access to live Microsoft-hosted educational sessions, available on a wide selection of support and Microsoft technology topics, delivered remotely online.
- On-demand Education:  Access to a collection of online training materials and online labs from a workshop library digital platform developed by Microsoft.
- Reactive Enabled Contacts: Allows designation of up to 50 or more named reactive support contacts who are responsible for creating support requests through the Microsoft support website or by phone.
- On-demand Assessment:  Access to a self-service, online automated assessment platform that uses log analyses to analyze and assess your Microsoft technology implementation, includes 1 set-up and 1 config service.
- Advanced Problem Resolution:  This assistance for problems with specific symptoms encountered while using Microsoft products includes troubleshooting a specific problem, error message or functionality that is not working as intended for Microsoft products.
- Advanced Built-in Proactive Services:  Two Proactive Services that help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of this Services.
- Advanced Advisory Support:  Phone-based support on short-term (limited to six hours or less) and unplanned issues for IT Professionals. Advisory Support may include advice, guidance, and knowledge transfer intended to help you deploy and implement Microsoft technologies in ways that avoid common support issues and that can decrease the likelihood of system outages.
- Cloud Success Program: Planning and delivery services are included to help you achieve specific cloud outcomes, empowering you to accelerate the implementation, adoption and realized value of Microsoft cloud technologies.

[C] Eligibility:

- Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Friday, 10 December, 2021

Category : Software, System and Application

Country : USA

State : District of Columbia

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