SW-52213 - USA (California) - Microsoft Teams Phone System Implementation Services - Deadline February 1,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-52213

Government Authority located in California, USA based organization looking for expert vendor for Microsoft teams phone system implementation services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide Microsoft teams phone system implementation services to select a Microsoft certified partner who will lead the effort of rolling out a comprehensive citywide cloud-based, hosted solution that will include the Microsoft teams phone system, a contact center solution and integration of ancillary systems.
- End-user devices consist of both digital and IP connectivity and utilize various models of Avaya telephone desk sets
- The new platform will allow migration away from the legacy systems currently used with a goal to retire the current phone system in the future
- Migrate away from Microsoft Calling plans and transition to direct routing-as-a-service solution
- Identify and implement a ray act compliant dynamic e-911 solution to ensure our hybrid work from home users as well as on-site staff can display accurate location in the event a call to 911 is placed
- Migrate and Implement of a contact center and voice recording solution with adequate storage to meet city compliance requirements
- In-Bound and Out-Bound calling
- Voice Mail
- Voice Recording
- Caller ID
- Call Forwarding
- Call Park
- Hold
- Transfer
- Multi Caller Conference
- Call Delegation
- Last Number Re-Dial
- Music on hold and customizable messages
- Voicemail/email Integration (Transcription, missed call record, and visual voicemail)
- Automated attendant
- Service Numbers and routing numbers
- Scheduling for Auto Attendants
- Announcement Only mailbox
- Mobile App as well as softphone and desk phone options
- Reports for trouble shooting and service quality
(2) All question must be submitted no later than January 18, 2022.
(3) A mandatory pre-proposal meeting will be held on January 19, 2022.

[C] Eligibility:

- Onshore (USA ONLY);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Tuesday, 1 February, 2022

Pre-proposal Conference Date : Wednesday, 19 January, 2022

Question Answer Deadline : Tuesday, 18 January, 2022

Category : Software, System and Application, Call Center and Answering

Country : USA

State : California

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