SW-52252 - USA (Washington, DC) - RFI for Enterprise Case Management System - Deadline February 2,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-52252

Government authority located in Washington, DC; USA based organization looking for expert vendor for enterprise case management system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide enterprise case management system and collaboration tool that will meet industry performance standards, offer the necessary redundancy and contingency features to meet OI’s needs, and provide state-of-the-art technology enhancements to improve user experience and minimize service disruption.
These functions shall include, but not limited to:
• Logical access controls
• Complaint handling
• Case opening
• Investigative activity management
• Workflows and notifications
• Case results tracking
• Indexing of entities associated with cases
• Advanced search with drill-down capability
• Document and form creation with built-in templates
• Time tracking (Direct and Indirect time)
• System administration
• Case reviews
• Reporting (canned, ad-hoc, dashboards)
• Management of documents, images, audio, and video files
• Data migration
• Mobile-friendly interfaces
• Application Interface capabilities to share real time information other applications and partners.

[C] Eligibility:

- Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Wednesday, 2 February, 2022

Category : Software, System and Application, Case Management Services

Country : USA

State : District of Columbia

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