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SW-52295 - USA (Maine) - IP Telephony, Voicemail System and Voice Over Internet Protocol Solution - Deadline February 3,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-52295

Government Authority located in Maine; USA based organization looking for expert vendor for IP telephony, voicemail system and voice over internet protocol solution.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide IP telephony, voicemail system and voice over internet protocol solution (VoIP).
- The VoIP system will replace the current telephone system and requires an open standards VoIP system that provides four-digit dialling between locations, a centralized voicemail system that can be used transparently by all locations, and the ability for all locations to appear to be part of a single phone system.
- The system must act as a single system image in a multi-site environment and be scalable up to 150 users. The preferred high-level components of functionality include voicemail, conferencing,
reporting, and system administration. There is a strong preference for VoIP-SIP solutions.
- Ability to expand its capacity when needed.
- Four-digit dialling from any site to any site (where possible).
- Support of Direct Inward Dialling (DID) as well as Caller-ID for all incoming calls.
- All staff phones must have speakerphone capabilities.
- Access to 911 service - subscriber shall be able to obtain emergency service/assistance by dialling 911
- Ability to have multiple ring groups.
- Search-by-name directory for employees.
- Voicemail box for each extension/user.
- Ability to access voicemail remotely.
- Allow users to transfer a call directly to their own or another user's voicemail.
- Ability to change greetings and passwords remotely.
- Allow users to obtain instructions through system prompts.
- Provide an attendant console for servicing incoming calls to the network. The console will feature a simple, uncluttered layout of call appearance keys, attendant function keys and a large, easy to read display.
- User phones must feature a message waiting indicator light, bridges (multi) line appearance, intercom calling and multiple line appearances.
- Intercom capability through the phone system, specifically through the phone speakers. System must also offer the ability to mute this option when necessary.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 3 February, 2022

Category : Software, System and Application

Country : USA

State : Maine

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