SW-52279 - USA (Maryland) - Library Management System - Deadline April 12,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-52279

Government authority located in Maryland, USA; based organization looking for expert vendor for library management system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide library management system.
- Install or otherwise enable access to the proposed solution
- Migrate the Library’s existing customer, catalog, holdings, holds, vendors, funds, purchase orders, invoices, and other associated records to the proposed solution
- Test and validate the integrity of the migrated data
- Provide access to documentation, service, and support throughout the life of the contract
- describe the system architecture, i.e., database format used, open-source or proprietary software, software-as-a-service options, managed or locally-administered options
- Help Desk and Support Services
- Trouble ticket system
- Streamlined bill management process
- Intuitive, role-based permissions structure controlling access and editing rights
- Mobile responsive design on all platforms and all OSes (Windows, Mac OS, Linux, iOs, Android)
- Easy to use, intuitive advanced search; no stop-word searching
- Searches ranked by relevance
- Linked accounts: customers can manage multiple accounts with one login
- Supports staff-generated and shareable booklists - Equivalent functionality on both customer- and staff-facing search interfaces
- Easy toggle between customer- and staff-facing interfaces
- Easy to differentiate partner collections
- Social media integration/interoperability
- Browser-based interfaces – no need to install separate applications, equally functional on Edge, Firefox, Chrome, and Safari
- Easy transitions between functions and operations - Linked customer records and proxy nomination for holds pickup
- Automated printing of holds and transit slips through receipt printers
- Ability to check status of an individual item, e.g., on hold, in transit, etc.
- Customer Relations Management – describe capabilities and workflows to enable customer engagement and targeted marketing efforts with particular attention to customer behavior pattern recognition.
- interoperability for situations such as data interchange protocols, discovery layers, point of sale payment, authentication, self-check-out systems, public internet management, print management systems, access to downloadable and streaming content, and databases.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 12 April, 2022

Category : Software, System and Application

Country : USA

State : Maryland

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