SW-52280 - USA (Massachusetts) - Case Management Technology Solution - Deadline February 21,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-52280

Government authority located in Massachusetts, USA; based organization looking for expert vendor for case management technology solution.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide, implement, maintain, and support an integrated, cloud-based case management technology solution to replace existing, distributed delivery systems that are not currently integrated and that rely on highly manual workflows.
- case management processes, reduce manual effort, and increase visibility into the case management process and application status so that we can efficiently and consistently deliver high-quality services and a positive user experience to our constituents and business end-users
- integrate the new solution with existing systems including our online intake portal and our payment ledger, among others
- manage and execute the migration of data from existing systems to the new solution to support continuity of service and program integrity.
- A document management system component that standardizes document management across all program stakeholders
- Integration of the above components of the solution with external systems and databases to support seamless program workflows
- data and documentation, we receive in support of applications for assistance may be incomplete and/or may contain errors
- Tracking and management of client personal information and program history
- Tracking of application package completion
- Tracking of application status
- solution to receive high marks from end-users for both being easy to learn and use
- solution will replace existing case management and document management systems and will support existing and new integrations
- Create a simple, interactive prototype that addresses a small workflow element of your choosing.
(2) All questions must be submitted no later than January 28, 2022.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 21 February, 2022

Question Answer Deadline : Friday, 28 January, 2022

Category : Software, System and Application

Country : USA

State : Massachusetts

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