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SW-52281 - USA (Massachusetts) - Parking Management Information System - Deadline February 9,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-52281

Government authority located in Massachusetts, USA; based organization looking for expert vendor for parking management information system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide parking management information system that includes: Permit, Ticket, Mobile Payment Processing, Permit and Ticket Issuance and Comprehensive Microsoft Window’s Based Reporting.
- integrate and support every facet of the parking violation from issuance to final disposition
- parking management application solution for parking violation enforcement, processing parking ticket payments, issuance and management of parking permits, ticket appeals/adjudication.
- platform must be equipped with a dynamic, Microsoft Window based, reporting system to assist with the parking management operation
- customer support in the areas of ticket data entry, processing payments, unpaid parking ticket collection, web and IVR and lockbox services.
- web based component incorporates a dashboard and detailed reporting capabilities to assist with business strategies
- Client Services includes websites for payments/permits, lock box for processing mailed payments, IVR for phone payment, RMV reporting, and ongoing support
- Consolidated cashiering system with adequate audit trails, and controls on all financial transactions
- Management and control functions including the reporting of enforcement unit management
- Document image processing and workflow management
- Adjudication components to support in-house/ online parking ticket disputes and resolution, as well as the automatic backing-out, holding in abeyance, and reactivation of penalties
- Allow specific users to conduct real-time editing of transactions entered through the online environment
- Interfacing with 3rd party Vendor(s) that provide(s) the City with parking payments through mobile payment or pay stations, by verifying the plate and state of a parkers license plate or space assignment against the 3rd party’s database
- Unlimited administrators with defined access to system
- Ability to provide continued feedback and requests to continue to help shape vendors product offerings
- must send email notice to qualified residents to notify them when they are able to begin the
renewal process.
- Look up resident permit data
- Generation of permit renewal denial emails
- Purge/archive and report on data no longer required to remain on the online system
- Mobile Payment application including software, support, and maintenance, capable of handling credit/debit card and ACH payments
- system will also allow customers whose tickets have not yet been uploaded to the system to receive daily reminders to pay outstanding tickets they have entered in their Smartphones via this app
- Online, real-time adjustments to payment information to correct cashier errors.
- online payment system shall generate a daily payment activity report to facilitate and properly control cashier closing procedures at the end of each cashier shift
- ability to create an account from which they can review Somerville issued parking tickets, review notices for multiple vehicles, and proactively manage their parking tickets.
(2) All questions must be submitted no later than January 25, 2022.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 9 February, 2022

Question Answer Deadline : Tuesday, 25 January, 2022

Category : Software, System and Application

Country : USA

State : Massachusetts

Cost to Download This RFP Document : $ 5

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