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SW-52289 - Canada (Saskatchewan) - Public Inquiry System - Deadline February 11,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-52289

Government Authority located in Saskatchewan; Canada based organization looking for expert vendor for public inquiry system.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide public inquiry solution and service to enable a standard client-centric service delivery model, which will provide significant business transformation and organizational change on a large scale.
- A client-focused solution that provides easy access to information, programs and services offered by the ministry no matter the delivery channel.
- An industry standard approach for implementing public inquiry processes and procedures to serve clients via several channels (i.e., email, telephone, online, etc.). This also includes providing ministry business process and client process documentation.
- Transformation of existing knowledge-based-article documents to be modernized and simplified, in order to be shared internally and published externally in alignment with industry standards.
- Provide organizational change management services, tools, processes and practices in order to align project efforts with the organization’s overarching change objectives.
- Data needs to be migrated from the current system to the new system which includes internal data, not citizen and client facing data. The public inquiries data is imbedded in this application that also contains other regulatory lines of business and services which will not migrate.
- Solution must have the ability to migrate the legacy data from the existing solution into the new solution. The customized Microsoft CRM 2016 application contains approximately 1000 entities with an unknown number of those related to inquiries.
- Solution integrations with existing systems, in order to achieve single sign-on with existing user accounts and other integrations. Shown below are some of the business integrations required between systems and the new solution.
(2) All the questions must be submitted no later than February 26, 2022
(3) Individual proponent conferences will be held on January 19, 2022

[C] Eligibility:

- Onshore (Canada Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 11 February, 2022

Pre-proposal Conference Date : Wednesday, 19 January, 2022

Question Answer Deadline : Saturday, 26 February, 2022

Category : Software, System and Application, IT Services (Computer Maintenance and Technical Services)

Country : Canada

State : Saskatchewan

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