SW-58262 - USA (California) - Information Technology Enterprise Management System and Service - Deadline July 25,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-58262

Government Authority located in California; USA based organization looking for expert vendor for information technology enterprise management system and service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide information technology enterprise management system and service.
- Systems integrators shall have experience implementing ITSM and ESM cloud-based solutions to assist the county with requirements refinement, solution selection and implementation
- Provide the core functionality that will serve as the foundation for the expansion and maturation of ITIL/ITSM service delivery and management
- Improved it responsiveness and customer experience
- Empowerment of clients and it support staff through intuitive self-service features
- Increased awareness of it services and projects across the enterprise
- Improved resource forecasting related to projects and it strategy
- Reduced redundancy across it services and projects
- Reduce internal effort required to maintain ITSM tools
- Improve and sustain effectiveness in service delivery through available knowledgebase and training on ITSM tools.
(2) A pre-bid conference will be held on June 30, 2022.
(3) All question must be submitted no late than July 7, 2022.

[C] Eligibility:

Onshore (USA Organizations Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 25 July, 2022

Question Answer Deadline : Thursday, 30 June, 2022

Category : Software, System and Application

Country : USA

State : California

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