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SW-58294 - USA (Washington) - Cloud-Based Route Scheduling and Management Software - Deadline July 22,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-58294

Government Authority located in Washington; USA based organization looking for expert vendor for cloud-based route scheduling and management software.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide a paratransit, demand response route scheduling, user centric and program management through a cloud-based solution.
- The software program monitors on time performance, using different color codes.  
- System shall be capable of tracking trip purpose for each trip with user customization possible in terms of defining various trip purposes.
- System shall be capable of registering new clients, capturing information about addresses, disability type, mobility device requirement, space requirement, load and unload time, fares, payment options, eligibility conditions, funding sources, etc. while a customer service agent has the new customer on the telephone. System shall permit edit of all fields in a customer record in a real-time basis and shall permit suspensions (temporary) of service.
- System shall be capable of recording and displaying trip history details specific to each client, such as recent trip dates, trip origins, or trip destinations. System must have the ability to capture information on trip cancellations and no-shows specific to individual customers.
- The software must incorporate GIS capabilities and allow user access to map views of the service area; individual routes or runs, and bus stops; specific street address; or other specified user-defined zoom levels.
- System shall be capable of exporting data and graphic images to other software platforms.
- System shall have the capability to use street level GIS map data speed to calculate driving and length duration during the scheduling process.
- System shall permit trip booking while transit personnel are on the phone with the client and customer. System must be capable of processing both subscription (standing order) and demand response trips in this manner, allowing for a 15-minute pickup window on either side of the scheduled trip time.
- System shall default to the client’s home address as the pick-up location. System shall provide ability to enter alternative addresses through key stroke entry or through use of list boxes of alternative pick-up addresses associated with that client (e.g., common travel destinations of that customer).
- System shall be capable of displaying, through pop-up window, list box, or similar alternative, a list of most frequent client travel destinations and recent destinations of travel for easy insertion into the destination field. User must be able to select destination from these fields and populate trip destination fields through this selection process.
- System shall be capable of automatically generating trip reversals or booking the return trip from the originating trip destination to trip origin.
- System shall be capable of scheduling based on requested pick-up time or customer appointment time and shall consider appropriate travel time to ensure on-time arrival at a destination. System shall be capable of incorporating a user-specified policy on pick-up time negotiation with the client. System must be capable of incorporating multiple policies.
- A. System shall have capability to perform fully automated scheduling, either in batch mode or in the scheduling of individual trips. The system shall provide dispatchers with web-based tools to proactively manage OTP, no-shows, cancellations, subscriptions and late trips.
- System shall be capable of scheduling, in batch mode on a next-day basis, all reservations for a designated travel day.
- A branded mobile application that allows for scheduling and notifications capabilities as well as integration with complete automation of features and modules in mobile application. The mobile application will include a method of providing updates to riders via mobile app notifications (push notifications). Mobile application would be free to the public and available for Android and iOS stores and ADA accessible.
- The mobile application will be able to handle electronic fare collection securely at the point of booking and allow riders to manage their payment information in it. Options include pre-paid account charging or by trip use.
- The scheduling solution will generate and disseminate real-time transit traveller information to be consumed by web and mobile services and conforms with the google real time standard - GTFS.
- System shall be capable of producing schedules, by run, in chronological order or by sequential run number, indicating projected arrival time of system vehicles at each origin and destination.
- System shall have internal validation controls to ensure that schedules do not violate schedule and work rules.
- Systems shall allow dispatchers access to run itineraries based on run number, vehicle number, or client name. System shall be capable of displaying the run number, number of clients on the run, scheduled arrival time, estimated time of arrival and any special circu

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 22 July, 2022

Pre-proposal Conference Date : Tuesday, 5 July, 2022

Question Answer Deadline : Friday, 8 July, 2022

Category : Software, System and Application, Mobile Application Development

Country : USA

State : Washington

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