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SW-61748 - USA (New York) - Parking Citation Issuance, Management and Collection System - Deadline October 7,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-61748

Government Authority located in New York; USA based organization looking for expert vendor for parking citation issuance, management and collection system.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide parking citation issuance, management and collection system.
- The system should give users the ability to fully manage the citation process from issuance to payment, and must include appeal and hearing capabilities. It must also offer an e-commerce site where customers can quickly and easily pay citations, including receipt creation.
- The proposed system should provide parking administrators with the ability to control the actions taken by the system when citations age, balances accumulate, or other triggers occur.
- Citation history, including payments and delinquencies, must be available to authorized personnel via the administrative site.
- The system must include a multi-level, paperless, online appeal process, where Town Court personnel can review appeals in the office.
- All citation, vehicle, and customer related history (including photos) should be viewable via the e-commerce site for parkers and via the administrative portal for authorized staff.
- The system must automatically generate all appeal correspondence from the system in email or printed letter format.
- The appeals module should include the following functions:
 - Parker registers citation appeal online with customer portal site and uploads all necessary evidence, notes, and photos
 - Appeal officer reviews appeal within system and rules on appeal.
 - Parker is notified electronically of decision.
 - If requested, second or third level appeal reviews are performed using the system appeal review portal. This portal provides second and third level review staff with all recorded details including citation, customer appeal, previous appeal level notes, and the ability to rule on the appeal.
 - Appeal abuse reports are included to help monitor customer abuse of the appeal process.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 7 October, 2022

Category : Software, System and Application

Country : USA

State : New York

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