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SW-61726 - USA (Kansas) - RFI for Electronic Wait Line Management System and Maintenance Support - Deadline October 10,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-61726

Government Authority located in Kansas; USA based organization looking for expert vendor for electronic wait line management system and maintenance support.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide electronic wait line management system and maintenance support.
- On-Line Access – Ability for a customer to go on-line from any PC/smart device to view the wait times for each type of transaction at the two (2) Tag Office locations.
- On-Line Access – Ability for a customer to go on-line from any PC/smart device and place themselves in the wait line for a specific transaction at a specific location.
- On-Line Access – Ability for a customer to indicate on-line from any PC/smart device any special
accommodations they require, e.g. hearing impaired, foreign language, wheel chair accessible station only.
- On-Line Access – Once the customer has been placed in line, they need to have the ability to enter their cell phone number, email address or other contact information which would be used to contact them indicating when they should return to the Tag Office.
- The system shall offer a kiosk entry system that is placed strategically at the Tag Office for customers to use to begin their transaction
- The system shall allow the customer to enter any special accommodations they require at the kiosk e.g. hearing impaired, foreign language, wheelchair accessible station only, etc.
- The system shall indicate the wait times for each transaction type.
- The system shall allow the customer or Tag Office employee to choose (reserve) the time of their
appointment, up to 30-days in advance.
- The system shall issue a ticket (from the kiosk) to each customer based on the transaction type selected. The ticket should include the date and time.
- The system shall direct customers to the correct cashier when they are called using audio and/or visual indicators
- The system shall have the ability to initially configure unlimited transaction types.
- The system shall have the ability to configure special accommodation choices to present to the customer to include at a minimum; Spanish, TTY (hearing impaired), wheelchair accessible.
- The system shall have the ability to tie the “wait line” number to the customer once they are at the station, This will allow tracking wait times at the customer level.
- The system shall have the ability to configure the time frame to allow the customer to respond to his cell phone alert before he is placed back in line.
- The system shall have the ability to dynamically insert customers that depart for vehicle inspections or additional requirements, into the queue based on management criteria.
- The system shall be capable of dynamically re-assigning staff to different transaction types based on wait times as customers enter the queue.
- The system shall have a “dashboard” for management to track wait/processing times, as well as allow managers to re-assign transaction types to individual cashiers/stations to support balanced wait times.
- The system shall have the ability to allow the customer to enter additional information based on the transaction chosen.
- The system shall archive wait time statistics for trend analysis.
(2) All the questions must be submitted no later than September 27, 2022.

[C] Eligibility:

Onshore (USA organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Monday, 10 October, 2022

Question Answer Deadline : Tuesday, 27 September, 2022

Category : Software, System and Application

Country : USA

State : Kansas

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