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SW-61773 - USA (California) - Unified Communication VOIP Phone System and Services - Deadline October 21,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-61773

Government Authority located in California; USA based organization looking for expert vendor for unified communication VOIP phone system and services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide unified communication VOIP phone system and services.
- All existing telephones should be replaced with equivalent IP phones that support basic telephony Features.
- An employee should be able to log into a user profile to self-administer basic functionality such as voicemail access and call forwarding.
- The vendor is also expected to provide a comprehensive training plan for all employees based on the phone systems/solutions assigned. It is expected that City staff will require technical training at various levels and that line staff will require training on the new systems.
- Describe your solution to the Call Accounting System.
- The city currently uses Microsoft Office 365. Please describe any compatibility your solution has with the Office Suite of Products along with any additional license requirements to Office 365.
- VoIP will require specialized training for end users and system administration staff. Indicate your comprehensive training solution to train City employees at various levels. Indicate if this is a " train the trainer" implementation and include staff time requirements.
- Automated Attendant – The city wishes to utilize auto attendants to provide IVR functionality to key phone numbers that will deliver calls to multiple destinations
- Ring Groups – The proposed system must have the functionality to ring multiple destinations in a group format with options on how to distribute calls to members of the group.
- Voicemail to email – The City wishes to have the ability to send email notification including the recorded message to a user’s defined email address. Shared mailboxes should also be available and not require a user. These would be used at a group level and sent to distribution email addresses.
- 911 Services - Emergency 911 Services are mandated for this system. The vendor shall provide a solution for 911 dialing from within the network that achieves all of the expected performance of a 911 system without substantially changing any of the expected normal operations of the system. If a staff person currently presses 911.
- Call Accounting System - A Call Accounting System (CAS) is required and must be part of the base proposal for this system. The CAS must include Call Detail Record (CDR) for inbound, outbound, and internal calls and usage reports for all types of inbound, outbound, and internal calls.
(2) All question must be submitted no later than September 30, 2022.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 21 October, 2022

Question Answer Deadline : Friday, 30 September, 2022

Category : Software, System and Application

Country : USA

State : California

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