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SW-61781 - USA (Georgia) - Line Queue Management Solution Implementation - Deadline October 20,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-61781

Government Authority located in Georgia; USA, based organization looking for expert vendor for line queue management solution implementation.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide line queue management solution implementation to manage line queues.
- provide new automation to the customer check-in process while reducing manual tracking processes
- utilizing a customer self-service check-in, SMS messaging, and standard workflow processes, the Department seeks to improve customer wait times, the in-person customer service experience, and the quality of reporting data to senior leadership as well as the general public
- solution with components from different sources, the service provider will act as the system integrator and be responsible for overall implementation, any internal interfaces required, testing, training, and maintenance support of the complete solution.
- Customer can join the queue remotely via web interface
- Customer can opt to receive automated SMS communications throughout the process
- Staff can summon, transfer, message, and manage complete interaction within system.
- Supervisors can monitor live queue status from dashboard
- Supervisors can produce detailed, standard out-of-the-box reports.
- County can access all system data.
- Automated SMS messaging based on process step
- Databases and database management
- solution tools or utilities that are desirable to tune, test, maintain, or support the systems must be specified in the documentation
- allow users to simulate live operations for all proposed system components without degrading solution performance.
(2) A pre-proposal conference will be held on October 6, 2022.
(3) All questions must be submitted no later than October 10, 2022.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 20 October, 2022

Pre-proposal Conference Date : Thursday, 6 October, 2022

Question Answer Deadline : Monday, 10 October, 2022

Category : Software, System and Application

Country : USA

State : Georgia

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