SW-65601 - USA (Texas) - Unified Communications as a Service - Deadline March 6,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-65601

Government Authority located in Texas; USA based organization looking for expert vendor for unified communications as a service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide unified communications as a service (UCaaS).
- Receive competitive pricing for a fully hosted, internet-based solution.
- Utilize all current equipment models in the hosted solution while allowing for replacement or upgrade to other equipment manufacturer and models as needed.
- Improve communications and collaboration by leveraging the most current technologies and simplify management and operations.
- Leverage features and capabilities that include but are not limited to:
a. Presence - knowing the availability of others.
b. Single sign on (SSO) integration.
c. VoIP Phone, video phone and soft phone support for making calls over Public switched telephone number or over computer via Internet Protocol (IP) routing.
d. Voicemail and unified messaging.
e. Voice features include caller identification (ID), call transfer, call waiting, Enhanced 9-1-1 (E911) calls, call recording.
f. Integrating audio and web conferencing capabilities.
g. Instant messaging and chat.
h. One number or single number reach.
i. Call-transfer feature including transferring a call from a smartphone to a desk phone.
j. Click to dial features from email subsystem and web browser.
k. Corporate phone books across all locations with email integration.
l. Short-digit dial plans enablement over all locations.
m. Screen pops with specific, customized customer information.
n. Mobile application enablement for third party integration via application program interface (API).
- Reduce or eliminate capital expenditures for product evolution and upgrades and enhancements related to communications services derived from UCaaS deployed platform.
- Standardize and modernize contact center operations.
(2) All questions must be submitted no later than February 3, 2023.
(3) A mandatory pre-proposal conference will be held on January 30, 2023.
(4) Contract term will be five years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 6 March, 2023

Pre-proposal Conference Date : Monday, 30 January, 2023

Question Answer Deadline : Friday, 3 February, 2023

Category : Software, System and Application

Country : USA

State : Texas

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