Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-65644

Government Authority located in Colorado; USA based organization looking for expert vendor for box office ticketing solution.

[*] Budget: Looking for Proposals

[*] Scope of Service:

(1) Vendor needs to provide box office ticketing solution a complete box office solution to maximize ticket sales and efficiency in box office operations includes full access to back-end configuration of events, website features, user permissions, payment and financial coding and reporting features.
• Fully integrated cloud-based platform
• Mobile friendly technology: Android and iOS
• Credit Card Processing
- PCI-DSS Level 1 compliance
- Fraud protection
- Accepts Apple and Google Pay, and tap to pay
- Ability to securely store credit card information for future purchases
• Ability to maintain patron credit accounts
• Ability to add notes to orders and patron profiles
• Reloadable physical and digital gift cards
• Client support services
• Core team product training
• Financial and other system integrations
- Onsite and Remote ticketing:
• Improved efficiency for box office team
• Simple event search for onsite ticket sellers
• Training for ticket sellers is an improved and intuitive process
• Point-of-Sale equipment for both onsite and remote ticketing locations
- Event building:
• Ability to add unlimited additional venues
• Build events in multiple venues
• Build events in reserved and general admission venues
• Build series or recurring events
• Build festival passes or bundles
• Build subscription models
- Marketing and Reporting:
• Real time sales data
• Mobile access to reporting
• Scheduled reporting options
• Custom report creation
• Tracking pixels and site traffic
• Embedded checkout through social media sites/apps
• Automated and optimized marketing tools
- Support and Training:
• Access to support via phone during vendor’s normal business hours
• 24/7 access to support via email or technical support portal
• Proactive training on any system upgrades or scheduled maintenance
• Assist with compliance of accessibility issues and creating accessible content
(2) All the questions must be submitted no later than February 15, 2023

[*] Eligibility:

- Onshore (US Only);

[*] Work Performance:

- Performance of the work will be Offsite.

Expiry Date : Wednesday, 22 February, 2023

Question Answer Deadline : Wednesday, 15 February, 2023

Category : Software, System and Application, Billing Services

Country : USA

State : Colorado

RFP Expired

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