Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-65626

Government Authority located in Texas; USA based organization looking for expert vendor for emergency rental relief assistance portal.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide emergency rental relief assistance portal to include case management system and call center capabilities.
- A cloud-based, hosted solution.
- Be both desktop and mobile friendly, interfacing with all modern browsers.
- Provide full access to all data and files and facilitate download of all information to county servers daily or as requested.
- Automatically save and back-up all data in real-time and provide timely recovery of all data and files in the event that services are interrupted.
- Maintain industry standard uptime or availability of system.
- Encrypt all data stored.
- Indicate whether integration with external data sources, legacy systems and third party apps for ID validation, payment processing, etc. is possible.
- Provide the ability to add, delete or update system users and roles.
- Be able to translate all application components into different languages, including but not limited to English and Spanish.
- Provide the ability for an applicant to complete part of an application, save their progress and log-in to finalize the application or upload additional information in the future.
- Flag duplicate entries for the same address.
- Provide full service call center services.
- Provide exportable file of payments required in a .csv format.
(2) A pre-bid conference will be held on January 27, 2023.
(3) All question must be submitted no later than January 31, 2023.
(4) A contract period will be for one year.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 8 February, 2023

Pre-proposal Conference Date : Friday, 27 January, 2023

Question Answer Deadline : Tuesday, 31 January, 2023

Category : Software, System and Application, Call Center and Answering, Case Management Services

Country : USA

State : Texas

Cost to Download This RFP Document : $ 5

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