Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-67608

Government Authority located in Maryland; USA based organization looking for expert vendor for DocuSign application.

[*] Budget: Looking for Proposal

[*] Scope of Service:

Vendor needs to provide DocuSign application.
- System availability monitoring: - 24/7 access to DocuSign Trust Site for real-time system status and
notifications.
- Online case management: - Submit cases and view the status online
- Target initial response time: - A 4-hour response time for new cases submitted by MDOT
- Global emergency support: -A 1-hour response time for Severity 1 technical incidents
- Sender and signer live chat support: - 24/7 support for questions related to signing, sending and account management
- Live phone support: - Ability to speak to Customer Support 24/7 to address technical questions, billing inquiries and account support.
- Escalated support: - Direct access to a senior technical resource as part of standard
escalation process.
- Third-party software support: - Support for DocuSign integrations or pre-built connectors such as
Salesforce, Microsoft, and Google.
- DocuSign sandbox demo environment: - Agency will be able to test its current code up against upcoming releases or add new code to test prior to releasing into production.
a) Shall provide electronic signature capability on various documents.
b) Shall track signature requests and history on various documents.
c) Shall have the ability to alert signature requestors when progress has been made on their signature requests.
d) Shall work with our current Microsoft Subscription to allow for Single Sign-on using our Principal Username.
e) Shall provide a signing certificate for a document to verify the authenticity of the signature.
f) Shall comply with Security, COOP Plan, and Disaster Recovery Plan

[*] Eligibility:

- Onshore (USA Organization Only);

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 7 April, 2023

Category : Software, System and Application

Country : USA

State : Maryland

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