SW-67610 - USA (Massachusetts) - Parking Violation Process and Collection System - Deadline April 6,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-67610

Government Authority located in Massachusetts; USA based organization looking for expert vendor for parking violation process and collection system.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide parking violation process and collection system.
- This program must integrate and support every facet of parking ticket and parking management elements from ticket procurement to final disposition.
- Approximately 75,000+ tickets are issued within the City on an annual basis. Approximately $1,550,000 million dollars are collected annually from all sources (i.e. ticket payments, tow and hold, and permits). The Vendor must maintain all ticket information in their database or archive records with City accessibility.
- The City requires that the functions associated with parking violation ticket record keeping, processing, adjudication, collection and enforcement are integrated into a system which must follow state guidelines and procedures for the collection and maintenance of parking violation receivables provided for under Massachusetts General Laws. Unless specified otherwise, the city expects and
requires that the vendor have all specified systems, applications, processes, equipment, staffing, a local office and other requirements fully operational in a highly efficient and effective manner on the date that the vendor assumes responsibility for the City’s Parking Violation Process and Collection Services.
- Registrant data acquisition from the Massachusetts Registry of Motor Vehicles (RMV) as well as other states;
- Electronic interface with Mass RMV registry hold program;
- Consolidated cashiering system with adequate audit trails, edits and controls on all financial transactions;
- Management reporting including enforcement unit management reports;
- Lockbox Services;
- Document image processing and workflow management;
- Adjudication components to support in house parking ticket disputes and resolution;
- On-line service delivery for payments, adjudication, permit issuance;
- Directly interface with current parking payment service providers, including IPS Group (on-street parking meters and multi-space meters) and PassPort Parking for app-based parking payments. Must have capability to directly interface with other app-based payment system
- Providing internet based access to the parking ticket management for the sole purpose of allowing violators to view and pay their parking tickets online via credit cards.
- All costs for developing, programming, upgrading, and maintaining the internet access system and ensuring that it conforms to all Federal, State and Local laws in addition to the rules and regulations of Visa/Master Card.
- Allowing charge backs to be withdrawn from the account in the event a cardholder requests to have the transaction reversed according to credit card rules regulations and timetables, and to allow for the charge back fee to also be withdrawn from the account under the same rules, regulations, and timetables.
- The transfer will be done on a weekly basis via a check being written from the merchant account and deposited into an account designated by the City of Newton for the transactions processed during the preceding seven days.
- The Contractor must have the capability to handle all parking violation payments mailed into the post office lockbox, and, daily depositing of all receipts. This function must conform to Generally Accepted Accounting Principles for cash handling, accounting, and control. The following procedures shall apply to the processing of all parking violation fine payments.
- In addition to batch processing capabilities, the Contractor shall also provide for the on-line, real time processing of mail and lockbox payments. This on-line processing capability shall allow Contractor personnel to enter and record payments and payment adjustments according to the on-line payment and-audit control requirements described herein The on-line payment system shall
be utilized by the Contractor, by way of illustration and without limitation, for the following payment activities: multiple violations; multiple registrations; research items; and exception items.
(2) All question must be submitted no later than March 31, 2023.

[*] Eligibility:

- Onshore (USA Organization Only);

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 6 April, 2023

Category : Software, System and Application

Country : USA

State : Massachusetts

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