SW-67642 - USA (Indiana) - Paratransit and On-Demand Scheduling Software - Deadline March 31,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-67642

Government Authority located in Indiana; USA based organization looking for expert vendor for paratransit and on-demand scheduling software.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide paratransit and on-demand scheduling software.
- Requires a Windows-based automated reservation, scheduling, and dispatching system, as well as an interface linking a Geographic Information System (GIS) that will be capable of integration with AVL (automated vehicle location) and Android tablet technology. Finally, the successful proposer will include an on-demand scheduling system complete with real-time dispatching and a publicly available scheduling app.
- The system shall use Microsoft Window’s system properties for fonts and colors wherever applicable.
- The system shall perform all printing functions via the Windows Print Manager.
- The system shall be capable of displaying time units in military (24-hour) time.
- Data validation:
1. The system shall perform data validation at the point of data entry to the maximum extent possible.
2. The system user interface must be uniform and consistent in its use of menus, buttons, function keys, and screen designs. Each screen or window must have its own unique identifier providing the user with a clear indication of the screen function.
- Geographic Information System (GIS):
1. The GIS must allow the user to click on any spot on a map to display associated address data including street name and address number (or range).
2. The GIS must be able to display ADA-compliant service corridors based on hours of service overlaid on the maps.
3. The system shall display the approximate route of any and all paratransit vehicles in service based on their scheduled stops (either a straight line or expected turn-by-turn route, with stops highlighted).
4. The system shall allow for an integrated editing and easy replacement of map files.
5. The GIS component shall be accessible from all other components: Registration, Reservations, Scheduling, and Dispatching.
- Real-time scheduling parameters: The desired technology is software that includes a shared ride batching algorithm that matches requesting passengers to available vehicles. While it is assumed that agency will not have direct access to the source code, it is desired to be able to work with the
selected vendor to adjust back-end parameters such as maximum estimated time of arrival (ETA), deviation thresholds for shared rides, on-street and off-street travel speed settings, and walking thresholds for riders.
1. A web-based administrative console to manage trip reservations and access driver and rider data. An interface to allow call-in reservations to be scheduled in real-time or in advance.
2. The ability to define a service area boundary that specifies the extent to where and when a rider can book a trip. These boundary polygons should be easily drawn and defined by agency staff using the software solution provided.
3. The platform shall offer scalability of service, with the ability to modify existing zones and create new zones. These functions must be available to agency within the platform.
4. The ability to automatically calculate and provide an ETA to the rider once the trip request is submitted. After booking, the system should continue to calculate and provide updated ETA information to the rider until the time of pick-up.
- Customer smartphone/web-based application: The system must provide a smartphone rider app to allow passengers, at a minimum, to request trips (in real-time) for on-demand service operated by agency vehicles.
- Data integrity: The system shall be capable of maintaining data integrity while automatically recovering from failure situations.
- System Performance:
1. The system shall be designed for and capable of 24-hour per day, 7-days per week operation.
2. Using online scheduling, search, and confirmation of trip availability for any date shall be available with a maximum average response time of less than thirty (30) seconds for up to twenty (25) active workstations using the hardware and software in the specification.
3. The system shall have the capacity to support more than 5,000 riders without any appreciable degradation of overall system performance.
4. The system shall be able to batch schedule more than 1000 trips in less than twenty (20) minutes using the proposed system hardware and software.
(2) All questions had been submitted on March 10, 2023.

[*] Eligibility:

Onshore (USA Organizations Only)

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[*] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Friday, 31 March, 2023

Question Answer Deadline : Friday, 10 March, 2023

Category : Software, System and Application, GIS Services, Mobile Application Development

Country : USA

State : Indiana

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