Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: RFPMART_US1-00000002941

[*] Scope of Service:

- To provide a local information technology system that will be used to collect client-level data regarding the provision of housing assistance services to individuals and families experiencing, or at risk of experiencing, homelessness within Humboldt County, and certain specified technical support, training and customer services related thereto Homeless Management Information System.A. Provision of a Homeless Management Information System1. An open, flexible, intuitive and efficient workflow platform and referral tracking system that minimizes the burden on front-end users and maximizes opportunities for data integration across multiple software solutions, including, without limitation, the ability to support the latest XML and CSV schema defined by the United States Department of Housing and Urban Development.2. A user interface that is easy to navigate and provides consistent page views on a variety of devices, including, without limitation, mobile applications.3. Capacity for document generation, including, without limitation, readable, printable blank forms and completed forms.4. Secure upload storage for a variety of different documents, including, without limitation, consent forms, verifications, rental agreements and stabilization plans.5. Built-in measures to prevent data entry mistakes and back-end reporting to identify data entry errors and guide data cleanup.6. Software with case management tools for recording various different data types, including, without limitation, case notes, follow-up instructions and queries on no contact within a certain number of days.7. Matching functionality and deduplication measures to identify and prevent duplicate client entries across agencies.8. Functionality to support the batch import and export of data from agencies who enter program data into a separate system.B. Provision of Technical Support, Training and Customer Services.- The Successful Proposer shall be required to provide, in accordance with any and all applicable local, state and federal laws, regulations, policies, procedures and standards, appropriate technical support, training and customer services that are designed to assist County staff with the use and operation of the Homeless Management Information System provided pursuant to the terms and conditions of the final Professional Services Agreement resulting1. Providing technical documentation, including, without limitation, user manuals and online assistance, relevant to introductory training as well as ongoing support, regarding reporting module guidance, database design and navigation, workflow for entering client information and other aspects of Homeless Management Information System data entry.2. Providing “Train the Trainer” modules related to implementation of the Homeless Management Information System and standard ongoing training.3. Providing online customer support that allows for straightforward issue reporting and bug tracking.4. Developing and implementing quality assurance protocols that are designed to ensure that the timing, description and communication related to every upgrade, release, enhancement or other change to the Homeless Management Information System are coordinated in an efficient manner.

Expiry Date : Friday, 20 October, 2023

Category : Software, System and Application

Country : USA

State : California

Cost to Download This RFP Document : $ 5

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