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SW-75050 - USA (Illinois) - GLOBAL - Water Utility Customer Portal - Deadline September 28,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-75050

Government Authority located in Illinois; USA based organization looking for expert vendor for water utility customer portal.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide hosted web-based water utility customer portal to all residential, commercial, and industrial accounts.
- Main contact/project manager to provide support to Village during initial set-up and ongoing maintenance
- Secure registration and login for each utility account
- Dynamic customer profile available 24 hours per day/7 days per week with personalized data and preferences
- Ability for customers to set individual leak parameters and receive notifications via email, phone, or text/SMS
- Analytics showing participation rate and data, including unique user log-ins
- Ability for the Village to add water efficiency tips or tools for customers and/or Vendor suggested tips/tools
- Ability for customers to communicate electronically from customer’s account with utility regarding account questions and service issues
- Customers with multiple accounts must be able to access multiple utility accounts under a single application account
- Online payment processor and portal integration to provide customers ability to make water utility payments via an online website, app, etc.                                                                               - Customer notifications for percent of budget used
- Mobile-based application.
(2) All questions had been submitted on September 15, 2023.

[*] Eligibility:

Global World-wide

[*] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Thursday, 28 September, 2023

Question Answer Deadline : Friday, 15 September, 2023

Category : Software, System and Application, Global , Remote , Offshore

Country : USA

State : Illinois

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